Customer Satisfaction Survey




Products
1. Which of the following words would you use to describe our product: Exceptional Very Good Reliable Useful Fine, but there are some issues Unreliable Poor quality Overpriced
2. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well
3. How would you rate our products,1 being the poorest and 10 being exceptional? 1 2 3 4 5 6 7 8 9 10
4. Are you confident when selling a DPE product to the end user? Extremely Very Moderately Slightly Not at all
5. Do you find our catalogue/website informative and user friendly? Extremely Very Moderately Slightly Not at all
6. Rate the suitability of our packaging to your business ,1 being the poorest and 10 being exceptional? 1 2 3 4 5 6 7 8 9 10
7. Are there any items we can add to our product range?
8. How would you best describe your overall opinion of the Dutton brand? Extremely favourable Very favourable Not so favourable Not at all favourable Very Poor
9. How likely are you to blindly purchase an unknown product from the DPE brand? Extremely likely Very likely Somewhat likely Not at all likely
Staff
10. How would you best rate your interaction with external sales personnel? Excellent Above Average Average Below Average Very Poor
11. How would you best rate your interaction with internal sales personnel? Excellent Above Average Average Below Average Very Poor
12. How do you rate our technical and after sales support? Excellent Above Average Average Below Average Very Poor
13. Do you find it easy to resolve queries? Yes Acceptable No
14. Are you satisfied with our returns policy? Yes, I find it fair No
15. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative
16. How would you rate Dutton’s financial statements, reconciliations and account staff? Yes, definitely Moderately acceptable No
Operational
17. How would you rate the turnaround time from when placing your order to delivery? Excellent Above Average Average Below Average Very Poor
18. Rate the accuracy of our deliveries,1 being the poorest and 10 being exceptional? 1 2 3 4 5 6 7 8 9 10
19. Overall, what is your satisfaction level at point of delivery? Excellent Above Average Average Below Average Very Poor
20. Would you recommend Dutton Plastics as a manufacturer and distributer of plumbing products in Africa? Yes No
21. Do you have any comments, questions or concerns?
I agree to the Privacy Policy and Disclaimer

Submit